Travel pass

NHS app crashes for five hours causing Covid travel pass chaos

The NHS app and website suffered another major outage yesterday, causing chaos for travelers trying to access their Covid Pass vaccination records.

Users trying to access their NHS passes online last night encountered an error message: “There are currently issues accessing the Covid Pass on the NHS app and website. We are investigating the issue and will update as soon as possible.

The official NHS Twitter account then gave several assurances that the developers were working on technical issues with the website and app.

Shortly after midnight, the NHS tweeted: “We have identified the cause of the intermittent issues with the NHS COVID Pass and are working urgently to resolve it. We apologize for any disruption caused by these issues.

The NHS website and app suffered another major outage on October 13, with the Covid Pass feature out of action for four and a half hours.

Some travelers have reported not having access to their Covid vaccination certificates at the airport, where many airlines and destinations require you to show proof of vaccination before travel or at the border.

Travelers typically have a short window when checking in and going through security to show proof of vaccination, so hour-long outages of this centralized system could be a real problem for vacationers.

Dubbed travelers can also download their Covid Pass to travel in advance, to avoid being caught off guard by digital issues like the one yesterday.

In October, journalist Caroline Frost said Sky News that she had missed her flight to France due to a technical problem.

“I had all this previous documentation, but there was nothing they could do,” she said.

“It was a job-worthy moment. [The airline staff member] said ‘I sympathize, but I can’t do anything’. She phoned her boss, there was nothing he could do.

“It was extremely frustrating and felt like such a waste of money. And of course when the app is up and running I’ll be the same person, I’ll be in the same condition of vaccinated eligibility to travel.

The outage came shortly after Boris Johnson announced an increase in the use of vaccine passports, which will be required to gain access to larger events and nightclubs across the UK from next week.


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